1. All return should be requested within 10 days after the order has been delivered.
2. Your item must be unused and in the same condition as you received it, and it must be in the original carry bag, packed well in the box.
3. Buyer should be responsible for all the returning costs.
4. The customized items(size, logo printing) are unavailable to be returned.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
When you receive the goods, we do not provide free return. Need you to pay the freight of return, the actual freight of return please contact us to query for you.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
1. Get in touch with our customer service representative by sending us a ticket in your account. Indicate which item(s) you would like to return and the reason for your return.
2. Place the item(s) in the original packing and seal the parcel securely.
3. Drop off your package at the local post office.
4. Provide us the tracking number of the return item, you will receive the refund soon after we receive the product, or a credit will automatically be applied to your credit card within a certain amount of days